Business Communication for Engineers

For engineers – aka techies – business communication can be difficult. Not because of the subject matter, but because of how it is communicated. ..

4 months ago
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592

Preventing Incident Severity Progression

When service degradation and service outages go from bad to worse, it’s an awful feeling. It’s bad enough that something broke in general. ..

1 year ago
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393

Best Practices for Status Pages

Status pages have become the end-users window into your team’s operations. Companies with status pages are doing the right thing for their ..

1 year ago
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460

Living in an Interrupt Driven Culture

I don’t know how the term “shaving the yak” caught on, but I’m willing to embrace it for all of its weirdness and meaning. We all spend ..

1 year ago
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428

‘Tis the Season for Technical Debt

Holidays always strike me with an equal amount of panic, leisure and fun. We casually talk about the ways that holidays impact our work ..

1 year ago
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416