Business Communication for Engineers
For engineers – aka techies – business communication can be difficult. Not because of the subject matter, but because of how it is communicated. ..
How Feature Flags Support Incident Response and Management
Every year I get on some technical kick. These fascinations usually end up being some sort of design pattern or process. In 2020, I’m ..
Leveraging Incident Response for Application Quality
Incident response tools are most often used for production applications. But, their benefits can extend far beyond that, well through the entire ..
Why It Should Be Service, Not Site Reliability
Making sure services, applications and infrastructure are up and running has always been a role in technical organizations. But, as application ..
Preventing Incident Severity Progression
When service degradation and service outages go from bad to worse, it’s an awful feeling. It’s bad enough that something broke in general. ..
Best Practices for Status Pages
Status pages have become the end-users window into your team’s operations. Companies with status pages are doing the right thing for their ..
Living in an Interrupt Driven Culture
I don’t know how the term “shaving the yak” caught on, but I’m willing to embrace it for all of its weirdness and meaning. We all spend ..
How Bulkhead and Sidecar Patterns Support Incident Response
How you build your application absolutely impacts the lives of those in charge of supporting it. This isn’t a correlation we generally ..
‘Tis the Season for Technical Debt
Holidays always strike me with an equal amount of panic, leisure and fun. We casually talk about the ways that holidays impact our work ..
IT Alerting From One-to-Many to One-to-Right
Remember the WUPHF app from “The Office” Season 7 Ep 9? With the advent of notifications, for a long time, it seemed like the best path ..