ManageEngine Webinar: Crash Course in ITSM Analytics


PLEASANTON, Calif.–(BUSINESS WIRE)–IT help desk teams are continuously posed with numerous challenges that impact their efficiency and productivity. Most of the time, the answers to those challenges lie within the enormous amount of data every help desk generates.

By generating proper reports and dashboards from their help desk data, IT admins can easily identify inefficiencies and problem areas in their IT help desk. But day-to-day IT chores often keep IT help desk teams too busy to create such insightful reports. Thanks to recent developments in ITSM analytics, IT admins and technicians can now create granular reports without even a single line of code.

In an upcoming webinar, ManageEngine will share a few insightful reports that will help address some of the key challenges faced by every IT help desk team. The webinar will cover:

  • Seven IT help desk reports, addressing specific challenge areas including staffing and SLA compliance.
  • Simple procedures to generate these reports from help desks or business intelligence tools.
  • Step-by-step instructions to create the reports, specifically using ServiceDesk Plus and Analytics Plus.


Webinar – “ITSM Analytics Crash Course: Seven Reports That Can Help You Connect the Dots in Your IT Support”


Ashwin Ram, ITSM evangelist, ServiceDesk Plus, ManageEngine



Thursday, August 24, 2017
Session 1: 10:30-11:30 a.m. BST | Session 2: 10:30-11:30 a.m. PDT


Register to attend this free webinar at


About ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction. For more information about ServiceDesk Plus, please visit

About ManageEngine

ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit; follow the company blog at, on Facebook at and on Twitter @ManageEngine.

ManageEngine is a trademark of Zoho Corporation. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, ITSM, ServiceDesk Plus, Analytics Plus, help desk, service desk, analytics, IT support, IT infrastructure, ITIL, IT management

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