Puppet Delivers 2017 State of DevOps Report, Reveals Highest Performing Organizations Have Increased Automation Capabilities to 72 Percent

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Report Shows How Transformational Leaders Impact Business Outcomes, Rely on Automation

LONDON and PORTLAND, ORE.June 6, 2017Puppet, the standard for automating the delivery and operation of the software that powers everything around us, today announced the findings of the 2017 State of DevOps Report. Over the past six years, Puppet has surveyed more than 27,000 technical professionals, making this report the largest, most comprehensive and longest-running study on the topics of DevOps, IT culture and leadership, and overall business performance. This year’s report surveyed 3,200 respondents from organizations of all sizes and within multiple industries. It was written in partnership with DevOps Research and Assessment (DORA) and sponsored by Amazon Web Services (AWS), Atlassian, Deloitte, Electric-cloud, HPE, Splunk and Wavefront.

This year’s report reveals many salient findings that enterprises can use to improve performance, leadership and culture within their own organizations. Among some of the most salient:

 

  • Automation drives performance — The highest performing organizations have automated 72 percent of all configuration management processes. Those same high performers spend much less time (28 percent) mired in manual configuration processes that stall innovation and deployments. By comparison, low performers are spending almost half of their time (46 percent) on manual configuration.

 

  • Leadership matters in digital transformation — For the first time, the report considered leadership types and how they impact performance. The results found that high-performing teams have leaders with the strongest behaviors across five characteristics identified by Rafferty and Griffin 2004. These include vision, inspirational communication, intellectual stimulation, supportive leadership and personal recognition. Teams that have transformational leaders fall into the high performance category. Leaders that exhibit a lower percentage of these characteristics tend to have lower performing teams.

 

  • Lean product management practices predict IT performance — For the second year in a row, the report looked at lean product management practices to see if changes upstream in the product management process affect business outcomes downstream. Lean product management practices help teams ship features that customers want, more frequently. This faster delivery cycle lets teams experiment a feedback loop with customers, benefiting the entire organization.

“Every company relies on software to make its business more powerful, forcing IT organizations to evolve and ship software on demand,” said Nigel Kersten, chief technical strategist, Puppet. “The results of the 2017 State of DevOps Report show that high-performing IT teams are deploying more frequently and recovering faster than ever before, yet the automation gap between high and low performing teams continues to grow. The report will help organizations understand how to identify their own inhibitors and embrace change on their DevOps journey.”

“Speed, accuracy, precision and leadership rule business today. Companies with leaders who give their teams the power to deploy and upgrade great software the fastest, have an inside track to larger shares of the markets they compete within,” said Sanjay Mirchandani, CEO, Puppet. “By adopting automation and DevOps, our customers have cut software deployment times from months to days, eliminated virtually all configuration errors and most importantly, helped their businesses to become top performers.”

The full 2017 State of DevOps Report is available for download at https://puppet.com/state-of-devops-report

Supporting Quotes

“This year’s results clearly demonstrate that DevOps teams are achieving tremendous success by moving towards a culture of shared accountability and trust. Shifting an organization’s culture can be difficult and requires the right knowledge, guidance and tools that encourage collaboration and improve visibility across teams,” noted Cameron Deatsch, head of enterprise growth at Atlassian. “Thousands of customers rely on Atlassian as the foundation of their DevOps practices, providing collaboration across teams, a dedicated marketplace of integrations with leading DevOps tools, and most importantly, accelerating the evolution of their team’s culture.”

“Many organizations in the Asia Pacific and Australian markets are rapidly adopting DevOps strategies as part of technical and cultural transformations,” said Kevin Russo, Deloitte’s AsiaPac Technology, Strategy, and Architecture leader. “The increased focus from Puppet in the local region will provide a boost in support for this increased demand and our joint clients will benefit from our combined strength and innovation.”

“The key takeaways from Puppet’s 2017 State of DevOps Report emphasize the power of automation and transformational leadership, but also highlight the critical importance of helping teams connect the dots between business metrics and the underlying tools and processes that are driving product innovations,” said Steve Brodie, CEO, Electric Cloud. “As proud supporters of the research report, founding partners of the DevOps Enterprise Summit, and stewards for industry best practices surrounding modern software delivery, Electric Cloud’s goal is to enhance visibility and collaboration across DevOps initiatives by helping to automate, orchestrate and analyze all the tools and data sources associated with software pipelines and application releases.”

“At the heart of successful businesses are high-performing teams that evolve and incorporate modern, high-performing applications and processes to drive consistent growth,” said Ashish Kuthiala, senior director for DevOps and Agile and Portfolio Offerings, Hewlett Packard Enterprise. “The report confirms critical areas that organizations should consider when adopting DevOps. As this shift intensifies, companies will continue to turn to the State of DevOps report and Hewlett Packard Enterprise Software solutions that unify development and operations to accelerate business innovation.”

“Splunk’s participation in Puppet’s 2017 State of DevOps Report reflects our close alliance with Puppet and our shared commitment to delivering real-time visibility across the continuous delivery pipeline through the Puppet Enterprise App for Splunk,” said Andi Mann, chief technology advocate, Splunk. “The report findings validate the importance and impact of automation across DevOps for faster delivery, higher quality and rapid recovery – all of which are fundamental to what Splunk and Puppet deliver to customers.”

“As confirmed by leading Wavefront by VMware enterprise SaaS customers like Box, Lyft, and Intuit, we at VMware concur with the 2017 State of DevOps conclusions,” said Rob Markovich, senior director, VMware. “Adoption of DevOps practices and metrics-driven analytics for modern cloud-native applications are transformative forces helping DevOps teams innovate faster while keeping the quality of their applications high.”

Additional resources

About Puppet

Puppet is driving the movement to a world of unconstrained software change. Its revolutionary platform is the industry standard for automating the delivery and operation of the software that powers everything around us. More than 37,000 companies—including more than 75 percent of the Fortune 100—use Puppet’s open source and commercial solutions to adopt DevOps practices, achieve situational awareness and drive software change with confidence. Headquartered in Portland, Oregon, Puppet is a privately held company with more than 500 employees around the world. Learn more at puppet.com.

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