The discussion about incident management tends to focus on what happens in real-time, when an incident is actually occurring. To a degree, ..
wo categories a software organization should always strive to improve in are application quality and incident response. Data analysis ..
The typical path for a growing software development organization involves, by definition, growth. In this context, this likely means providing ..
If the IT industry were a religion, ITIL would be its sacred text – or at least one of them. Like a sacred text, ITIL lays out the concepts ..
Every year I get on some technical kick. These fascinations usually end up being some sort of design pattern or process. In 2020, I’m ..
Incident response tools are most often used for production applications. But, their benefits can extend far beyond that, well through the entire ..
When service degradation and service outages go from bad to worse, it’s an awful feeling. It’s bad enough that something broke in general. ..
In a simpler world, incident response notifications would be a one-size-fits-all type of item. You could deliver the same notification to everyone ..
The typical path for a growing software development organization involves, by definition, growth. In this context, this likely means providing ..