The Modern Incident Response Team Roles

The last few years have seen significant shifts in how engineering organizations address operations problems. Fifteen or so years ago, the function ..

1 year ago
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ITIL 4 and Incident Response

If the IT industry were a religion, ITIL would be its sacred text – or at least one of them. Like a sacred text, ITIL lays out the concepts ..

2 years ago
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Preventing Incident Severity Progression

When service degradation and service outages go from bad to worse, it’s an awful feeling. It’s bad enough that something broke in general. ..

2 years ago
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