VXI Recognized as a Star Performer in Everest Group’s 2018 Contact Center Outsourcing PEAK Matrix Report


LOS ANGELES–(BUSINESS WIRE)–VXI Global Solutions, LLC, a customer experience and business
transformation solutions provider, was recently recognized by Everest
Group as a Major Contender and Star Performer in the Contact Center
Outsourcing (CCO) PEAK Matrix™ Assessment published on June 12.

In this report, Everest Group recognizes the key players in the Contact
Center Outsourcing (CCO) space for their service capability and market
success, classifying them into Leaders, Major Contenders, and Aspirants,
within the industry. The evaluation also denotes Star Performers, based
on the greatest positive relative year-on-year movement on the PEAK

Richard Bledsoe, Senior Vice President of Sales & Marketing at VXI,
stated, “Our position on this year’s PEAK Matrix assessment is a
testament to the growth and transformation mindset of our organization,
and more importantly the investments we’ve made to embrace future models
of customer interaction and experience management.”

Through the PEAK Matrix assessment, enterprises are provided with the
analysis and insights they need to make decisions about service
providers, while allowing providers to gauge and calibrate their
offerings against their competitors in the market.

“We have been purposefully investing in technology and tools that
improve interaction outcomes and customer experience. This has been the
key to our financial performance and client satisfaction, and so it’s
fitting that we have been recognized as a Star Performer by the Everest
Group,” said Prateek Hastir, Vice President, Product Marketing & Sales
Support at VXI.

More about the report can be found on Everest
website and provides insights on the changing market
dynamics, service provider delivery capabilities, and remarks on
featured service providers’ key strengths and areas of improvement.

About VXI Global Solutions

VXI is a customer experience company, passionate about designing
solutions that augment its clients’ business processes to deliver higher
revenue, greater profitability and happier customers. Founded in 1998,
the company has 30,000 employees across 42 locations in North and Latin
America, Caribbean, Europe and Asia Pacific.

VXI offers omnichannel customer care and growth services
using enabling-technology and tools including a unified communication
platform, and purpose built productivity-enhancing applications that
precisely drive higher Sales conversion, NPS, and related key metrics
for its clients. Known for its transformation mindset, the company’s IT
arm, Symbio, offers digital and business transformation solutions that
are seeded in its innovation philosophy of co-creation and seamless

For more information: www.vxi.com


VXI Global Solutions
Prateek Hastir
Vice President, Product
Marketing & Sales Support


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